DATA BLOCKS' Support and Training

Support Policy

All Concord and Magenta  software come with the first year's support included.  Maintenance coverage is computed from the date of shipment. After the first year, the customer will be billed annually for the optional support which includes free upgrades, software fixes, and telephone and online support.

For support questions, email support@datablocks.com or call 1-770-297-2913, Monday - Friday, 8 - 5 Eastern Time.

To speed up resolution of many support problems, it can be helpful to email us your Concord or Magenta form file (.fsl or .fsx) and any other important files before calling.
 

Online Training Videos

Click here to go to the Concord Suite training video page or here to go to the or Magenta Suite training video page.

 

Live Online Scan Form Software Training

Live online training courses for our scan and survey form design software are also available by appointment. For the training for the Concord or Magenta Suites, we recommend 5 hours for $495.00.

Webinar/Training available:
  • Concord Suite. Description of the different menus, tools and objects used in Concord.  Aligning text with questions, using shading, boxing, numbering questions, copying, pasting.
  • Magenta Suite. Description of the different menus, tools and objects used in Magenta.  Aligning text with questions, using shading, boxing, numbering questions, copying, pasting, aligning a form to ensure that it scans.
Please call 1-800-455-2559 to set up a webinar or training.